FAQs

COVID – Is ordering through you safe?
Absolutely. We realise this is a concerning period for everyone and want to assure you that safety is our absolute priority during and beyond this unprecedented time. We use contact-free delivery, and are in daily contact with local health officials to make sure we are offering customers, restaurants and delivery drivers the most up-to-date guidance and safest service possible. It’s also important to note that the European Food Safety Authority has said that there is “no evidence that food is a likely source or route of transmission of the virus”. 

Can I refrigerate the dough balls?  
Yep! You sure canWe recommend storing the dough in the fridge if you’re not using it straight away. The dough is freshly made so we recommend using it within 2 days. Just make sure you bring the dough to room temperature before stretching out your base – keep the dough covered when doing so. 

Can I freeze the dough balls?  
Yes! The dough always cooks better when it’s fresh but if, for some strange reason you don’t cook all of your dough at once, you can pop it in the freezer for up to a monthJust make sure you bring the dough to room temperature before stretching out your base – keep the dough covered when doing so.  

How do I bring the dough to room temperature before cooking?  
From the fridge: We recommend leaving it out on your kitchen counter in the container it came in with the lid on for around 30-45mins. Leaving it longer than this is also fine.  
 
From freezerEnsure the dough is thoroughly defrosted before using. You can either leave the dough in the fridge (in it’s container with the lid on) over night and then leave it out on your kitchen counter for 30-45mins before using or if you have more time leave it on the kitchen counter for around 4 hours until the dough has softened. 

Why does the dough need to be at room temperature before cooking?  
So that it’s stretchy! When the dough is at room temperature it means that it’s easier to shape and handle. 

What do I do with the flour you’ve provided?  
Dough can be quite sticky. So some of our dough comes with a small amount of flour/semolina to ensure you can dust surfaces, rolling pins and baking trays which stops the dough sticking. 

How do I stretch out the dough ball?  
There’s no need to knead! Simply drop the dough ball onto a well-floured surface and slowly push out the edges with your hands or a rolling pin to form a rustic circle (or you favourite pizza shape!)If the dough is nicely at room temperature, you will be able to stretch it quite thin (careful not to rip it!).  

How hot should my oven be?  
The hotter the better! If you’re using The Oven Recipe, be sure to set your oven as hot as possible.  

What baking tray should I use?  
Any baking tray large enough to fit your pizza base will do the trick. Just make sure you dust it with flour beforehand to stop the dough from sticking. 

Can you cook it on a BBQ?  
Yes you can! You’ll just need a pizza stone.   

How much dough do I need?  
One dough ball makes one pizza around 10 inches in size. It’s always fun to get a few dough balls so that you can try a few different flavours. 

When do you deliver?  
We deliver every Friday and Saturday afternoons. Perfect for some weekend pizza action! We collect from our Pizza Partners in the morning and will be with you between 12-5pm. 

What is the cut off for delivery?  
You can place an order for either Friday or Saturday right up to 9pm the night before your chosen delivery day.  

How is the dough transported?  
Temperature is key. We’ve worked with our Prized Pizza Partners to ensure we're always bringing you their dough in tip-top condition. Our transportation methods ensure our dough remains cool from the pizzeria all the way to your home. 

What areas do you deliver to?  
We currently have a delivery radius of 17km from our HQ in Chiswick, West London. If in doubt about whether we delivery to your address, use our postcode search at check out or give us a shout at hello@doughdealers.co.uk 

What if we aren't home for delivery?  
No worries! Help us by providing your "safe place" in the Notes section of the order. The dough will survive for up to an hour on the doorstep if you've had to pop out - but place in the fridge right away if you aren't cooking them that same day. 

If somebody is not available to accept the delivery, our delivery partners will leave the goods in a safe place. If you have indicated the safe place when making the order, our delivery partner will deliver the goods to that location if nobody is home. 

Unfortunately, we do not accept responsibility for the goods once they have been delivered to the designated safe place, or the safe place chosen by our delivery partner if nobody is home. 

Do you make the dough?  
No. We leave this to our specialist Prized Pizza Partners –  They’ve spent their lives perfecting their artisanal pizza dough.  

Who are your Prized Pizza Partners?  
Our Prized Pizza Partners are your local pizzerias that already make some of your favourite pizzas! Given the current climate, we wanted to give them another way to connect with their local customers. We’re just helping them, help you to make the closest thing to their pizzas from your very home. 

What does 24-hour/48-hour fermented mean?  
Fermentation, in simple terms, is the yeast in the dough mixture doing its magic! It digests the carbohydrates and convert them to alcohol and carbon dioxide. It is this process that gives a pizza crust its light, airy structure and distinctive great taste. 

Do you do gluten free dough balls?  
We don't do gluten free dough balls but we do sell gluten free pizza base here 

Do you cater for vegans?  
All of the dough balls and sauces we supply are both vegan and vegetarian.